Customer Satisfaction Policy:
We guarantee that the product that you receive will be the product that you ordered. If you are sent an incomplete or incorrect product, we will rectify our mistake at our expense. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation. Also, if a refund is due to you, all refunds will be done within 5-10 business days after the final decision of the disposition of your item is made.

Any issues or problems that may arise once you receive the product are not grounds for return. We will at our option rectify any issues relating to the trolling motor in question by complete replacement or repair. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation. Problems and issues are given consideration under the warranty of the product.

Once the merchandise leaves the warehouse, as long as the merchandise that you receive is the merchandise that you ordered, we have a 100% no return policy. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order; all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser and all freight costs will be deducted from any credit allotted to the buyer.

Policy:
Trolling motors are warrantied for 90 days against manufacturing defects such as: water intrusion, broken fiberglass shaft, broken brushes, stator, rotor, ball bearings, magnets, and gaskets.
Abuse, misuse, improper installation, wear and tear, water submersion, voltage above 12.8 DC, lack of a fuse, burnt rheostat, overloading /towing, and broken shear pins are not warranted.
Please note: kayaks have an inherent risk of being swamped, flipped or submerged, therefore, the following components are not covered: electronics, fuses, remote control module, pulse width modulator (PWM), or corrosion.
In the event of such an occurrence, we work with the customer and provide reasonable solutions for possible repairs which the customer is financially responsible.
In the event of a warranty issue, after 180 days after purchase, parts, other than what is listed above, will be replaced at no cost to consumer. However, the consumer is responsible for the shipping cost of their trolling motor and/or remote controller, to and from our service center, and any labor costs associated with the repair. The consumer will be notified of the repair costs once the service team troubleshoots their trolling motor and/or remote controller.

Technical Support:
Island Hopper Outboards technical support is provided by telephone and most issues are resolvable over the phone. At times, technical support is limited in scope of troubleshooting the trolling motor and will require physical inspection.
Batteries, chargers, fuses, cables or wiring extensions, and modification options, purchased outside of Island Hopper Outboards are not supported. Therefore, if statements or advice, technical or otherwise, are offered or given during a conversation, such statements or advice will be deemed to be given as an accommodation to customers and without charge.
Island Hopper Outboards and their representatives shall have no responsibility or liability for the content, use of such statements or advice. Ultimately, you the customer have the sole responsibility to study and research before acting on that information.

Shipping Policy:
We want your trolling motor, motor mount, outriggers, etc., to be received in the same excellent condition in which it left the warehouse. Therefore, to avoid the possibility of any shipping damage occurring to your merchandise during transit, we do everything within our means to assure that your merchandise is properly inspected and securely packaged before it leaves the warehouse.
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Please note: no matter what is done to prepare the merchandise, there still is a slight chance of some shipping damage that might occur. Therefore, when you receive your package, look over the contents of the box carefully to make sure that there are no signs of damage to the contents before you sign for the motor. In addition, check all components of the product you ordered with the owners’ manual.
In the event an item is missing, Island Hopper must be contacted within 7 days of receiving your order.

If the Shipment Looks Good
Sign where the driver shows you to sign.
If the Shipment Looks Questionable
If there is obvious damage to the product that you believe may have occurred in transit please note it very specifically on the paper that the driver gives you before you sign it.
In the Case of Shipping Damage, Please Do the Following Step
Contact us right away, so that we can take issue with the carrier and do whatever necessary to correct this matter expeditiously.
We understand that a shipping claim can be an inconvenience for you and we want to express our appreciation in advance for your cooperation and patience. We hope that planning ahead and being prepared for the possibility of such incidents will result in a quicker, more customer friendly claim procedure.

International Shipping:
Shipping rates will be prorated based on each individual country. PayPal’s shipping rate is just a base rate without shipping and delivery to the address provided in the order.
Examples of orders which might include additional shipping costs include any shipping location which requires air or water/ferry service for delivery. Please call our dealership at 1-727-501-3116 or e-mail info@islandhopperoutboards.com if you think your order will be subject to additional shipping charges. We can confirm whether your order will be subject to additional freight and, if so, the amount of the additional freight.

If an order is placed and the consumer has not contacted us in advance, we will contact you before your order ships in the event your order is subject to additional freight charges. You will have the option to either pay the additional freight or cancel your order* – in either case, you will need to email your confirmation so that we can release your order for shipping, or cancellation, as the case may be. Your order invoice will be corrected to show the appropriate cost of freight.

*Any international order placed by consumer, then cancelled due to additional freight costs, a cancellation processing fee and currency exchange rate will be applied and automatically deducted from order total, as per PayPal, Visa, Master Card, American Express and Discover.

Delivery Signature Requirement and Lift-Gate Unauthorized:
All motors are shipped with a delivery signature requirement. All motors must be shipped to a physical street address and cannot be shipped to a PO Box. The delivery signature requirement cannot be waived and shall not be used as cause to waive or otherwise alter any cancellation, refused delivery or undeliverable shipment provision of the terms and conditions of this site. In addition, the motors shipped via Freight ARE NOT authorized for a lift gate service from the delivering freight company, unless so indicated and purchased at check out.

Warranty Registration Requirements:

In order for the warranty to be in force, your newly purchased product warranty must be activated and registered within 7 days of receipt (no exception can be made) preferably before first use on water.

Please Note:
This request is integral for your warranty to take effect and ensures that you have properly installed your motor onto your kayak and to avoid improper installation of trolling motor and wiring, leading to potential hazards risks associated with kayaking.

Failure to provide us with required information will void your warranty.
We will retain these images for a period of 6 months in the event you require warranty service.

Upon installing your motor on your kayak, please take 4 pictures and submit them by text or by email and include your name, address, contact number and email.
Picture Angles:
1- Side view with trolling motor attached to kayak, include kayak.
2- Top view with trolling motor attached to kayak
3- Battery – trolling motor battery cables attached to battery
4- Remote controller installed onto kayak

Send Pictures either by Text or Email to:
Provide the name on the order and the year, make and model of the motorized kayak
Text Pictures: (727) 501 3116
Email: WarrantyPicturesIHO@gmail.com

Return Policy
Cancellation, Exchanges, Returns & Free Shipping Promotions

Cancellation
This section applies to all purchases that have been processed, not shipped, and have not yet been received by the purchaser. All purchase cancellations will require cancellation request in writing via email or fax.
Any order for which the credit card of the purchaser has been charged (specifically at the point the Island Hopper Inc. charge is settled – and regardless of when the charge actually posts to the purchaser’s account) is deemed to have been processed for purposes of this section and this website.
If your purchase has already been processed, and was not shipped, a 5% credit card fee will be debited from your refund to cover banking transactions that are not within our control and are levied against your purchase from the processing credit company.

Please Note: Return authorization numbers are required for all returns.
No returns will be accepted except for damaged or defective merchandise. Contact Island Hopper Outboards within 7 days of delivery to request return authorization.
Defective merchandise may be returned only for replacement or repair with a return authorization number.
No returns will be accepted for cables, custom shafts, batteries, charger cables, fuses, or electronic motor switches.
Physical Limitation:
You should first consider all of the circumstances related to the handling, carrying, and transporting of a trolling motor and outriggers, as well as, the weight and lifting strength required in order to properly and successfully handle, carry and transport a trolling motor vary.
The inability due to the lack of physical strength or capacity shall not constitute the waiver of any term, provision, or condition identified herein, nor shall it be cause for return or exchange of a trolling motor, trolling motor kits, outriggers or batteries.

General Policies:
As you are aware, the product(s) you order is very specialized and custom made specifically for your brand kayak.
Our goal is to provide exceptional service to all of our customers. Cancellation, Exchange, Return & Free Shipping Promotion Policy covers two different sets of circumstances and provides two different sets of solutions: “A” and “B” as stated below.

A. For the following situations at the time the customer receives the product(s):
The product was received in defective or damaged condition
An error was made by the shipper (seller) by shipping the wrong item(s)
The following remedies will be offered to the consumer for these above-listed cases, within 7 days of the item(s) being originally shipped. Thereafter, no returns or refunds are possible.

The item(s) must be returned to the shipper (seller) in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and blank coupons and/or warranty cards included. Either the customer will be reimbursed for return shipping costs, or there will be no shipping cost to the customer for these returns.

Only if the item(s) are returned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases.

B. For the following situations at the time or after the time the customer receives the product(s):
The customer decides that he/she no longer wants the item(s) for any reason (does not like item(s), ordered wrong item(s), etc.)
The customer placed the order incorrectly online.
The customer orders an item(s) and then finds a better price or finds a similar product elsewhere and wants to return the item(s) to Island Hopper Outboards.

The following options are available to the customer
– The item(s) may be kept by the customer, as ordered and delivered.
– Only within the first 7 days after the item(s) are shipped to the customer, the item(s) may be returned to the shipper for a refund, if, and only if all of the following four (4) points are fully met. Otherwise, no refund will be given:
The customer pays the full shipping costs: both for returning the unwanted item(s) and the shipping cost for the shipping of the replacement item(s). You (buyer) will be provided with an exchange/return authorization number that must accompany the return. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order, all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser (buyer) and all freight costs will be deducted from any credit allotted to the buyer.
The customer pays 25% restocking fees required by the distributor(s)/manufacturer(s) involved in order to cover all handling fees of restocking, packaging, re-boxing, and resubmitting documentation certification.
If there are additional product costs associated with the customer changing the original order, the customer will pay all those additional costs.
The item(s) must be returned in unused, completely new condition, in the original packaging and shipping materials, and with all manuals, warranty cards, instructions, parts, and accessories included.
Please Note:
In policy Option B above, there is NO provision offered for a refund of the customer’s money for original shipping.

Required Steps for Returns
If your situation qualifies you to return one or more items as defined within solution “A” or “B” as described above, you may return the item(s) you received by following the steps outlined below. Please remember that after the first 14 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you lose the ability to return the item(s).

A Return Authorization Number (as explained below) is required before you can return any item. To receive a Return Authorization Number, you must contact Island Hopper Outboards by phone or email.

Without a Return Authorization Number, we cannot accept and process any return. When requesting this Return Authorization Number by email, you must include the following information in your email:
Your name (first and last)
Your phone number (including area code)
Detailed product description(s) and/or SKU number(s)
Reason for return (defective, shipping error, etc.)
Once you have Return Authorization Number, follow these steps in shipping an item back as a return.
Products must be received by the warehouse within two weeks of receiving the Return Authorization Number. After two weeks, returns will not be accepted.
You must include a copy of the original packing slip with a note indicating the Return Authorization Number and the reason for the return.
The product must be repacked into its original packing, including the original packing slip.
The product must be shipped back to the address given by the returns department. The return authorization must be written on the outside of the shipping box (not the product box).
You must use a method of shipping that can be tracked, such as UPS or insured Parcel Post. This is important to ensure arrival at the facility from where it was shipped.
Return tracking number, date, and shipping method must be emailed along with the Return Authorization Number and order number.
Please remember, refunds are not given for shipping charges (including return shipping) unless your situation fits within the definition of solutions “A” as explained earlier in this Return Policy.

Limitation Of Liability:
Island Hopper, shall not be held liable for any special or consequential damages without limit, whether pecuniary or otherwise, that result from the use of, or the inability to use, the material on this website or the performance of the products, even if Island Hopper has been advised of the possibility of such damages.

You will receive an email confirming credit when it has been issued. This process can take up to 30 business days from the date the products are received at the warehouse.

Problems With Your Order:
Our Policy is Simple: You, the customer, always come first. If you have any problem or a question about your order, please contact Island Hopper Outboards at their customer service email address. Please be sure to include your full name, address and order number in your email so that your order can be properly identified, and any problem or question quickly resolved. You may also call Island Hopper Outboards Customer Service Center at (727) 501-3116